kuncihokiPrivacy Policy

What Data We Collect on kuncihoki

We collect information in two ways: directly when you register or update your account, and automatically when you use kuncihoki. Direct collection includes your full name, date of birth, email address, phone number, residential address, and payment method details. When you request a withdrawal, we collect a copy of your ID document. Automatic collection includes your IP address, browser type, device type, session duration, and game activity logs (which games you played, when, and your wager amounts).

We also log your login history, account balance changes, deposit and withdrawal timestamps, and customer support interactions. This data helps us detect fraud, resolve disputes, improve our platform, and comply with legal obligations.

How We Use Your Data on kuncihoki

We use your data to deliver kuncihoki services: process your deposits and withdrawals, verify your identity, settle your bets, track your account balance, and send you transactional notifications (deposit confirmed, withdrawal processed, account verification complete). We also use your data to:

• Prevent fraud and money laundering by cross-referencing your details against sanctions lists and fraud databases.
• Investigate disputes and complaints. When you dispute a bet or withdrawal, we review your account activity and game logs.
• Improve kuncihoki by analyzing usage patterns, identifying technical issues, and optimizing performance for mobile and desktop users.
• Comply with legal obligations. We retain account and transaction records for at least five years to satisfy regulatory requirements.
• Contact you about account security (password resets, suspicious login attempts) or important policy changes.

We do not use your data for marketing purposes unless you explicitly opt in. Even then, we send only service-related communications—never third-party promotions or affiliate offers.

Third-Party Data Processors and kuncihoki Partners

We share your data with trusted third parties only to the extent necessary to operate kuncihoki. Our payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—receive your name, account number, and transaction amount to process deposits and withdrawals. They use this data only for payment settlement and comply with their own privacy policies.

Our banking partners hold your deposited funds and process transfers. Our ID-verification provider (a licensed compliance firm) receives a photo of your ID, scans it for authenticity, and confirms your identity. We do not store your ID image longer than necessary for verification. Our data-hosting providers (cloud servers in secure data centers) may be located outside Indonesia; they are bound by strict confidentiality agreements.

We do not share your data with game providers, advertising networks, or any third party for marketing. Except for legal obligations (court orders, regulatory requests), we do not disclose your data to authorities without your consent.

We at kuncihoki believe your privacy is your right. We protect it with encryption, limited access, and transparent practices.

Data Security and Encryption

We encrypt your data in transit using TLS (Transport Layer Security) and store it encrypted at rest using industry-standard algorithms. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. Access to your data is limited to authorized kuncihoki staff only—engineers, compliance officers, and customer support agents—and we log all access for accountability.

We cannot guarantee that no breach will ever occur, but we take reasonable steps to prevent one. If a breach occurs, we will notify affected users without unreasonable delay and cooperate with relevant authorities. You are responsible for keeping your kuncihoki password confidential and your email account secure, since password-reset links are sent there.

Your Rights and Data Access on kuncihoki

You have the right to:

• Access your data: Request a copy of all personal data we hold about you. Submit a request via our support team, and we will provide it within 10 business days.
• Correct your data: Update your name, email, phone, or address anytime in your kuncihoki account settings.
• Delete your data: Request deletion of your account and associated data. We will retain transaction records as required by law, but will delete personal details like your email and phone number within 30 days.
• Opt out of non-essential communications: Unsubscribe from promotional emails by clicking the unsubscribe link in any message.

To exercise these rights, contact our support team with your full name and account email. We will verify your identity before processing requests.

Cookies and Tracking

We use cookies and similar tracking technologies on kuncihoki to remember your login, maintain your session, and analyze how you use our platform. Essential cookies (login sessions, security tokens) are necessary for kuncihoki to function. Analytics cookies help us count visitors, identify popular games, and diagnose technical issues. You can disable non-essential cookies in your browser settings, but doing so may affect your experience.

We do not use cookies for third-party tracking or targeted advertising. Third-party services like Google Analytics may place cookies for analytics purposes; review Google's privacy policy for details.

Data Retention and Deletion

We retain your account data for as long as your kuncihoki account is active. After closure, we keep transaction records for at least five years to comply with anti-money-laundering and tax regulations. Personal details (name, email, phone, ID photo) are deleted within 30 days of account closure, unless legal obligations require longer retention.

If you request deletion of your account, we will close it and mark it as inactive. Your historical data remains encrypted and inaccessible to you, but we retain it for legal compliance and dispute resolution.

International Data Transfers

Our servers may be located outside Indonesia. By using kuncihoki, you consent to your data being transferred to and stored in countries with data-protection laws that may differ from Indonesia's. We ensure all international transfers are protected by encryption and contractual safeguards (Data Processing Agreements with our processors).

Jurisdiction and Policy Changes

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of kuncihoki comply with their own jurisdiction's law.

We may update this privacy policy at any time. Material changes will be notified to you via email or in-app notification. Your continued use of kuncihoki after changes constitutes acceptance. Check this page periodically for the latest version, especially before playing on Liga 1 seasons, Piala AFF tournaments, or during Idul Fitri and other holidays when user traffic peaks across Jakarta, Surabaya, Bandung, Medan, and Semarang.

Contact and Privacy Inquiries

For questions about this privacy policy or to exercise your rights, contact our support team via in-app chat, email, or phone. We offer English and Indonesian support and respond within 24 hours. Our support team can assist with data access requests, deletion requests, and privacy complaints.

This privacy policy is effective as of the date you accept it. We are committed to protecting your privacy while operating kuncihoki transparently and fairly.